Toward a Chatbot for Financial Sustainability

Toward a Chatbot for Financial Sustainability

This study examines technology effectiveness for industry demand in which artificial intelligence (AI) is applied in the financial sector. It summarizes prior studies on chatbot and customer service and investigates theories on acceptance attitudes for innovative technologies. By setting variables,...

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Bibliographic Details
Main Authors: Sewoong Hwang, Jonghyuk Kim
Format: Article
Language:English
Published: MDPI AG 2021-03-01
Series:Sustainability
Subjects:
chatbot
artificial intelligence
financial sustainability
telemarketing
cube model
voice recognition and conversion model
Online Access:https://www.mdpi.com/2071-1050/13/6/3173

Internet

https://www.mdpi.com/2071-1050/13/6/3173

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