How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers.

<h4>Introduction</h4>Queues are inherent to service encounters, as it is not always possible to provide service to all clients at the exact moment they request service. Queues involve waiting for a service in a specific place that might also be crowded, they obstruct the client's�...

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Bibliographic Details
Main Authors: Dorit Efrat-Treister, Arik Cheshin, Dana Harari, Anat Rafaeli, Shira Agasi, Hadar Moriah, Hanna Admi
Format: Article
Language:English
Published: Public Library of Science (PLoS) 2019-01-01
Series:PLoS ONE
Online Access:https://doi.org/10.1371/journal.pone.0218184

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