How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers.
<h4>Introduction</h4>Queues are inherent to service encounters, as it is not always possible to provide service to all clients at the exact moment they request service. Queues involve waiting for a service in a specific place that might also be crowded, they obstruct the client's...
Main Authors: | Dorit Efrat-Treister, Arik Cheshin, Dana Harari, Anat Rafaeli, Shira Agasi, Hadar Moriah, Hanna Admi |
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Format: | Article |
Language: | English |
Published: |
Public Library of Science (PLoS)
2019-01-01
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Series: | PLoS ONE |
Online Access: | https://doi.org/10.1371/journal.pone.0218184 |
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