Quality management in selected Belgrade hotels
The basic hypothesis in the paper is the assessment of the expectations and perceptions of the guests who are staying in Belgrade hotels, since it is essential for a hotel company and its competitive position to provide a quality service. This kind of approach allows the achievement of long-term goa...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Visoka turistička škola strukovnih studija, Beograd
2017-01-01
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| Series: | Turističko Poslovanje |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0354-3099/2017/0354-30991720051P.pdf |