INFORMATIONAL FLOW OF CUSTOMER SERVICE’S CHANNELS AT BRAZILIAN MAIL AND TELEGRAPH COMPANY
This research analyzes the informational flow of the Customer Service Channels of the Brazilian Post Office and Telegraph Company, Regional Board of Directors of Paraíba, under the perspective of information management, questioning how the information of such flow has influence on the formulation of...
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| Format: | Article |
| Language: | English |
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Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)
2013-01-01
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| Series: | Brazilian Journal of Information Science |
| Subjects: | |
| Online Access: | http://www2.marilia.unesp.br/revistas/index.php/bjis/article/view/3121/2454 |