Developing Service Quality Index for Zakat Institutions

Developing Service Quality Index for Zakat Institutions

The aim of this paper is to examine service quality of zakat institutions in Malaysia using an enhanced model appropriate for zakat institution. We use a new and enhanced model (combination of SERVQUAL and CARTER) to examine the extent of service quality of zakat institutions from the perspective of...

Full description

Bibliographic Details
Main Authors: Norazlina Abd. Wahab, Zairy Zainol, Mahyuddin Abu Bakar, Ahmad Zubir Ibrahim, Norida Minhaj
Format: Article
Language:English
Published: EconJournals 2016-10-01
Series:International Journal of Economics and Financial Issues
Subjects:
service quality
structural equation modelling (sem)
zakat institution
service quality index (sqi)
Online Access:https://dergipark.org.tr/tr/pub/ijefi/issue/32000/353068?publisher=http-www-cag-edu-tr-ilhan-ozturk

Internet

https://dergipark.org.tr/tr/pub/ijefi/issue/32000/353068?publisher=http-www-cag-edu-tr-ilhan-ozturk

Similar Items