Proposal of initiative service model for service robot

• Main Authors: Man Hao, Weihua Cao, Min Wu, Zhentao Liu, Jinhua She, Luefeng Chen, Ri Zhang
• Format: Article
• Language: English
• Published: Wiley 2019-03-01
• Series: CAAI Transactions on Intelligence Technology
• Subjects: human-robot interaction; emotion recognition; service robots; initiative service model; service robot; information acquisition layer; intention understanding; initiative service execution layer; task execution; humanised time service; real-time service; drinking service experiments; passive service lags; initiative service renders; family service; friendly human-robot interaction; communication information; environmental information; time 30.0 min
• Online Access: https://digital-library.theiet.org/content/journals/10.1049/trit.2017.0021

Service robots are becoming a part of today's life. To realise friendly human–robot interaction, an initiative service model for service robot is proposed, which is composed of three layers, i.e. information acquisition layer, in which communication information and environmental information are collected by sensors; decision layer, in which personal intention and emotional states are obtained by multi-modal emotion recognition and intention understanding, and users' demands are obtained by demand analysis model; initiative service execution layer, in which the task execution and emotion adaption of robot are carried out. Initiative service can sense motive of people, by which a humanised and real-time service could be realised. Drinking service experiments are performed, including passive service and initiative service of robots. Experimental results show that the drinking time of passive service lags behind the initiative service 30 min on average, and the initiative service renders drinking service 2 times more than passive service on average, besides, the water quantity provided by initiative service is more reasonable, which demonstrates the feasibility of the proposal. In prospect, initiative service model could be applied to many occasions in people's daily life, e.g. family service, caring for the elderly, and medical rehabilitation.