Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despit...

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Bibliographic Details
Main Author: Dobrolyubova Elena
Format: Article
Language:English
Published: Sciendo 2021-06-01
Series:NISPAcee Journal of Public Administration and Policy
Subjects:
businesses
citizens
civil servants
e-government
digital transformation
indicator
measurement
outcomes
public administration
stakeholders
Online Access:https://doi.org/10.2478/nispa-2021-0003

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