Customer service as an act of(f) balance: lessons for the tourism and hospitality industry
This article reports on corporate customers' perceptions of a telecommunications organisation in South Africa and the lessons learned for the tourism industry. The purpose of the research was to explore reasons for the decline in customers' perceptions of overall quality of service a...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2014-01-01
|
| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: |
http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_16_vol__3_2.pdf
|