IMPORTANCE-PERFORMANCE ANALYSIS OF INDONESIA UNIVERSITY OF EDUCATION (UPI) LIBRARY SERVICES TO OPTIMIZE ACADEMIC AND RESEARCH QUALITY IMPROVEMENT
Abstract. This study aims to analyze the quality of services provided by UPI library to UPI students and to find out and analyze the extent of students’ level of satisfaction on the services provided. It also aims to know the compatibility between the service performances and students’ expectation o...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Pendidikan Indonesia
2015-06-01
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| Series: | Edutech |
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| Online Access: | http://ejournal.upi.edu/index.php/edutech/article/view/1380 |