Managing visitors’ dining and retail experiences in South African national parks

In the light of the issue of declining government funding of South African National Parks (SANParks), as well as the negative influence of the poor service levels in shops, restaurants and eating facilities in these parks on visitor spending, SANParks needs to improve the retail and dining experienc...

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Bibliographic Details
Main Authors: M. Kruger, M. Saayman, E. Slabbert
Format: Article
Language:English
Published: AOSIS 2015-06-01
Series:South African Journal of Business Management
Online Access:https://sajbm.org/index.php/sajbm/article/view/90