Exploring the Determinants of Hot Spring Tourism Customer Satisfaction: Causal Relationships Analysis Using ISM

Exploring the Determinants of Hot Spring Tourism Customer Satisfaction: Causal Relationships Analysis Using ISM

To stand out in the hot spring tourism industry, customer satisfaction has become the crucial issue for competitiveness. A company cannot implement several customer satisfaction improvement practices altogether with limited resources. Researchers advocate that companies should evaluate the relations...

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Bibliographic Details
Main Authors: Chuanmin Mi, Yetian Chen, Chiung-Shu Cheng, Joselyne Lucky Uwanyirigira, Ching-Torng Lin
Format: Article
Language:English
Published: MDPI AG 2019-05-01
Series:Sustainability
Subjects:
hot spring
customer satisfaction
interpretive structural modeling
decisive factors
grounded theory
Online Access:https://www.mdpi.com/2071-1050/11/9/2613

Internet

https://www.mdpi.com/2071-1050/11/9/2613

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