PENDEKATAN MODEL KANO PADA QUALITY FUNCTION DEPLOYMENT UNTUK PERBAIKAN KUALITAS KEGIATAN BELAJAR MENGAJAR
This research is about customer satisfaction related to service implementation of learning process at Faculty of Industrial Technology, Universitas Ahmad Dahlan Yogyakarta. The purpose was to determine the preference of students to services during the implementation of learning process and designing...
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| Format: | Article |
| Language: | English |
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Muhammadiyah University Press
2016-01-01
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| Series: | Jurnal Ilmiah Teknik Industri |
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| Online Access: | http://journals.ums.ac.id/index.php/jiti/article/view/815 |