MECSI: Modelo para evaluar la calidad del servicio interno
The measure of service to external clients was one of the principal foci in studies of service in the eighties, while the measure of service to internal clients went unattended although multiple studies have highlighted its visible effect on the satisfaction of final clients (external). This study...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad Autónoma de Nuevo León
2014-07-01
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| Series: | Innovaciones de Negocios |
| Subjects: | |
| Online Access: | http://www.web.facpya.uanl.mx/rev_in/Revistas/11_22/11.22%20Art2%20pp%20191%20-%20213.pdf |