Application of Quality Management Models to university tutoring

The European Higher Education Area reactivates university tutoring as a key factor in the internal quality assurance systems. This paper analyses and reflects on similarities and differences between two of the most widespread quality management models in our context: EFQM, from de European Foundatio...

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Bibliographic Details
Main Authors: Pilar Martínez Clares, Francisco Javier Pérez Cusó, Mirian Martínez Juárez
Format: Article
Language:English
Published: Universidad Complutense de Madrid 2018-07-01
Series:Revista Complutense de Educación
Subjects:
Online Access:http://revistas.ucm.es/index.php/RCED/article/view/53541