Total Quality Management in Libraries: A Short Review
Total Quality Management (TQM), is a management style that aimed at customer satisfaction. In the organisations in which TQM is applied customer is in the centre of the organization. In other words, in this kind of organisations the customer comes before everything else. Reaching the highest level o...
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| Format: | Article |
| Language: | English |
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Türk Kütüphaneciler Derneği (Turkish Librarians' Association)
2013-11-01
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| Series: | Türk Kütüphaneciliği |
| Subjects: | |
| Online Access: | http://tk.org.tr/index.php/TK/article/view/506 |