Building Scorecards in Academic Research Libraries: Performance Measurement and Organizational Issues
Objective – This paper describes the experiences of four prominent North American research libraries as they implemented Balanced Scorecards as part of a one-year initiative facilitated by the Association of Research Libraries (ARL). The Balanced Scorecard is a widely accepted organizational perform...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2013-06-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/19650 |