Student Satisfaction as a Performance Indicator of Higher Education Institution

Student Satisfaction as a Performance Indicator of Higher Education Institution

Modern performance measurement systems include customer satisfaction as an important performance indicator. From the standpoint of the Higher Education Institution (hereinafter HEI) in Serbia, key performance indicators are quality indicators used to assess the current situation; to identify service...

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Bibliographic Details
Main Authors: Aleksandra Nastasić, Koviljka Banjević, Dragana Gardašević
Format: Article
Language:deu
Published: DOBA Business School Maribor 2019-11-01
Series:Mednarodno Inovativno Poslovanje
Subjects:
performance indicators
student satisfaction
educational process
non-teaching support
higher education
Online Access:https://journal.doba.si/OJS/index.php/jimb/article/view/2019-11-2-8/192

Internet

https://journal.doba.si/OJS/index.php/jimb/article/view/2019-11-2-8/192

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