Human resources management from the perspective of availability of knowledge: Case study of the health care sector

• Main Authors: Talević Maja, Jovčić Ljiljana, Radosavljević Ivona
• Format: Article
• Language: srp
• Published: University Business Academy - Faculty of Economics and Engineering Management, Novi Sad, Serbia 2016-01-01
• Series: Ekonomija: teorija i praksa
• Subjects: human resources; healthcare services; knowledge; information; systems
• Online Access: https://scindeks-clanci.ceon.rs/data/pdf/2217-5458/2016/2217-54581602001T.pdf

Human resources are the driving force of each organization. Regardless of industry, organizations should take care of the development of human resources and dissemination of knowledge and experiences. This research was conducted in a clinical centre on a sample of 1301 respondents. The aim of this study was to determine the availability of knowledge in terms of the necessary experience, tools and information needed for successful business operations. Another aim of the study was to assess the role of cooperation and teamwork in sharing information and the evaluation of systems which provide the availability of information for all employees. The results showed that the level of education, length of work in the healthcare system, as well as the age of respondents, significant affect the assessment of working conditions. We have also noted a significant correlation between working conditions that enable sharing and acquisition of new knowledge, and the level of knowledge, experience, professionalism of employees and quality of health services.