THE ROLE OF EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) IN IMPROVING PUBLIC SECTOR EFFICIENCY AND IT'S IMPACTS ON CUSTOMER SATISFACTION EMPLOYEES RESULTS AND CORPORATE IMAGE
A significant feature of EFQM model is that it provides people with broader and deeper insights into the cause and effect relationships between their organization activities and the results it achieves. This paper aims at determining how the European Foundation for Quality Management (EFQM) is relat...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2018-09-01
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| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v12-n3/3.pdf |