ANALISIS PENINGKATAN KUALITAS PELAYANAN MAHASISWA MAGISTER MANAJEMEN TEKNOLOGI ITS SURABAYA DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)
MMT-ITS Study Program is a program that has orientations in developing and implementing Technology Management science. This program has some fields and they are Industrial Management, Project Management, and Information Technology Management. Service quality can be known by using Service Quality Met...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Nahdlatul Ulama Sidoarjo
2016-08-01
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| Series: | Journal of Research and Technology |
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| Online Access: | http://journal.unusida.ac.id/index.php/jrt/article/view/27 |