Characterizing New Channels of Communication: A Case Study of Municipal 311 Requests in Edmonton, Canada

City governments around the world are developing and expanding how they connect to citizens. Technologies play an important role in making this connection, and one frequent way that cities connect with citizens is through 311-style request systems. 311 is a non-emergency municipal notification syste...

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Bibliographic Details
Main Authors: Qing Lu, Peter A. Johnson
Format: Article
Language:English
Published: Cogitatio 2016-06-01
Series:Urban Planning
Subjects:
311
VGI
Online Access:https://www.cogitatiopress.com/urbanplanning/article/view/621