(Dis)Incentivizing Patient Satisfaction Metrics: The Unintended Consequences of Institutional Bias
Background: Patient satisfaction surveys as a metric for quality-based financial incentives carry a risk of bias toward women and underrepresented physicians. Previous assessments in our department of medicine found that most women faculty were rated in the bottom quartile of patient satisfaction sc...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Mary Ann Liebert
2019-02-01
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| Series: | Health Equity |
| Subjects: | |
| Online Access: | https://www.liebertpub.com/doi/full/10.1089/HEQ.2018.0065 |