Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Pt. Bank Central Asia (Bca) Tbk Cabang Undaan Surabaya

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di Pt. Bank Central Asia (Bca) Tbk Cabang Undaan Surabaya

Abstract This study aims to determine the effect of Quality of Service Characteristics on Customer Satisfaction in the PT. Bank Central Asia (BCA) Branch Surabaya Undaan. The sampling in this study using stratified sampling (Stratified Random Sampling). Analysis techniques that are used are double...

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Bibliographic Details
Main Author: Yulian Belinda Rahmawati
Format: Article
Language:Indonesian
Published: Universitas Negeri Surabaya 2014-10-01
Series:Akrual: Jurnal Akuntansi
Subjects:
responsiveness
tangibles
empathy
assurance
reliability and customer satisfaction
Online Access:https://journal.unesa.ac.id/index.php/aj/article/view/327

Internet

https://journal.unesa.ac.id/index.php/aj/article/view/327

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