Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience
The Ombudsman Office at a large academic medical center created a standardized approach to manage and measure unsolicited patient complaints, including methods to identify longitudinal improvements, accounting for volume variances, as well as incident severity to prioritize response needs. Data on p...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2021-02-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373521998624 |