Investigating the Impact of Emotional Labor on Customer's Satisfaction in Hotel Industry: The Mediating Role of Employee Satisfaction
Along with increasing development of service economy and competition in hotel industry, emotions accompanied with labor have become important within this industry. Surface and deep acting are considered as the strategies for emotional labor, through which people try to control their own emotions...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2015-10-01
|
| Series: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| Subjects: | |
| Online Access: | http://tms.atu.ac.ir/article_3894_660a7400abfa72aabada83440fb36d06.pdf |