Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COV...

Full description

Bibliographic Details
Main Authors: Yogi Tri Prasetyo, Hans Tanto, Martinus Mariyanto, Christopher Hanjaya, Michael Nayat Young, Satria Fadil Persada, Bobby Ardiansyah Miraja, Anak Agung Ngurah Perwira Redi
Format: Article
Language:English
Published: MDPI AG 2021-02-01
Series:Journal of Open Innovation: Technology, Market and Complexity
Subjects:
online food delivery
customer satisfaction
new normal
COVID-19
theory of planned behavior
Online Access:https://www.mdpi.com/2199-8531/7/1/76

Internet

https://www.mdpi.com/2199-8531/7/1/76

Similar Items