Passenger Perception towards E-ticketing Services, Airline Industry

Passenger Perception towards E-ticketing Services, Airline Industry

This paper aims to identify the critical dominant incidents and key instigators that influence on usage or lack of usage of e-ticketing by Kosovo Air Passengers. The research at hand utilizes the Grounded Theory of Barney Glaser and Anselm Strauss, and the Critical Incident Technique in order to id...

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Bibliographic Details
Main Authors: Dr.Sc. Nail Reshidi, MSc. Saranda Kajtazi, MSc. Lorik Abdullahu
Format: Article
Language:English
Published: Felix-Verlag 2014-02-01
Series:ILIRIA International Review
Subjects:
E-Ticketing
Grounded Theory
Critical Incidents Technique
Adaptability
Practicality
Cost Saving
Time Saving
IT-Education
Online Access:http://iliriapublications.org/index.php/iir/article/view/31

Internet

http://iliriapublications.org/index.php/iir/article/view/31

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