PENERAPAN TOTAL QUALITY MANAGEMENT SUATU EVALUASI MELALUI KARAKTERISTIK KERJA (Studi Kasus Pada Perusahaan Gula Candi Baru Sidoarjo)

• Main Author: Hatane Semuel
• Format: Article
• Language: English
• Published: Petra Christian University 2003-01-01
• Series: Jurnal Manajemen dan Wirausaha
• Subjects: Work Charesteristics; GKM.
• Online Access: http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/15635

In the present, management has transformed radically from traditional change into Total Quality Management (TQM) which stresses on organizational excellences such as reliability, responsiveness, assurance, competency and human resources. This research is an evaluation of TQM application held by a sugar factory, Candi Baru Sidoarjo through its program namely Gugus Kendali Mutu (GKM It is program of TQM at which it serves as an approach to endeavor its workers to have perception at different stages about different qualities. In addition, this is based on an analysis of job satisfaction of the workers, which is focused on woek charecteristics such as skill variation, job description, autonomy and feedback. From the results, it is concluded that human recources (workers), equipments or instruments being used as well as available period of time has positive relationship, especially between job satisfaction and skill variation. Other indicators, such as work flow and work result which are evaluated by the workers themselves as well as by their co-workers, have positive relationship between job satisfaction and job description. Furthermore, cooperation among workers within the same division having different levels of position has positive relationship between job satisfaction and job significance. In general, GKM implication in endeavoring the workers has positive impact towards worker satisfaction in sugar factory like Candi Baru Sidoarjo. Abstract in Bahasa Indonesia : Manajemen mengalami transformasi yang cukup radikal, yaitu perubahan dari model tradisional bergeser kepada Total Quality Management (TQM) yang menuntut keunggulan organisasi seperti kecepatan, daya tanggap, kelincahan, pembelajaran, dan kompetensi karyawan. Penilitian ini merupakan suatu evaluasi penerapan program TQM yang dijalankan oleh Pabrik Gula (PG) Candi Baru Sidoarjo melalui Gugus Kendali Mutu (GKM), yang merupa-kan suatu pendekatan dalam mewujudkan pemberdayaan karyawan, yang pada tingkat berbeda memiliki persepsi tentang mutu berbeda. Penelitian mengacu pada pengukuran kepuasan kerja karyawan yang difokuskan pada karakteristik kerja, meliputi variasi ketrampilan, identifikasi tugas, signifikansi tugas, otonomi dan umpan balik. Hasil penelitian menyimpulkan bahwa berdasarkan ukuran kepuasan terhadap indikator-indikator; menyadari sumberdaya yang dimiliki dan yang digunakan, perlengkapan dan peralatan serta materi yang tersedia, batas waktu yang diberikan, maka terdapat hubungan positip antara kepuasan kerja dengan variasi ketrampilan. Untuk indikator-indikator; cara dan hasil kerja yang dinilai diri sendiri maupun penilaian rekan kerja, maka terdapat hubungan positip antara kepuasan kerja dengan identifikasi tugas. Untuk indikator-indikator; kerjasama karyawan dalam maupun antar bagian, antara karyawan bawahan dan atasan, maka terdapat hubungan positip antara kepuasan kerja dengan signifikasi tugas. Secara umum penerapan GKM dalam memberdayakan karyawan mempunyai dampak positip terhadap kepuasan karyawan PG Candi Baru. Kata kunci: Karakteristik Kerja, GKM.