Research on Cigarettes Customer Needs Importance Algorithm Based on KJ / RAHP / KANO

Research on Cigarettes Customer Needs Importance Algorithm Based on KJ / RAHP / KANO

To express the ambiguity and uncertainty of customer needs importance, an algorithm was proposed. It integrated KJ method, rough analytic Hierarchy Process and KANO model. It calculated the customer needs importance in rough set. A case study of cigarettes customer needs importance illustrated the f...

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Bibliographic Details
Main Authors: Ni Xiong-Jun, He Pei, Xu Wen-Xi, Gong Yue-Xiong, Zhu Qiang, Huang Wei-Zhong, Wang Juan-Li
Format: Article
Language:English
Published: EDP Sciences 2017-01-01
Series:MATEC Web of Conferences
Online Access:https://doi.org/10.1051/matecconf/201713900148

Internet

https://doi.org/10.1051/matecconf/201713900148

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