Zapewnienie jakości procesów usługowych wspomaganych informatycznie
The paper discusses the quality dimensions of IT-supported service business processes. A model of the factors that influence the quality of such processes was presented along with the fundamental problems of quality assurance which are specific to the service processes with the information technolog...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
2015-01-01
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| Series: | Ekonomiczne Problemy Usług |
| Subjects: | |
| Online Access: | https://wnus.edu.pl/epu/pl/issue/48/article/321/ |