Using efficiency frontier to inform operational decision-making

Using efficiency frontier to inform operational decision-making

Abstract In this study, we introduce Efficiency Frontier, an economic assessment framework for business operations. The proposed framework emphasizes efficiency and sustainability. It aims to help organizations translate a complex metric system into a value index, conduct performance evaluation, and...

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Bibliographic Details
Main Authors: Matthew Benchener, Lingfeng Li
Format: Article
Language:English
Published: Springer 2021-04-01
Series:SN Applied Sciences
Subjects:
Efficiency frontier
Performance measurement
Resource planning
Contact center
Economic assessment
Online Access:https://doi.org/10.1007/s42452-021-04531-6

Internet

https://doi.org/10.1007/s42452-021-04531-6

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