The job demands-resources model of work engagement in South African call centres

The job demands-resources model of work engagement in South African call centres

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Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and which salient antecedent variables impact the engagement and wellbeing of call cen...

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Bibliographic Details
Main Authors: Yolandi Janse van Rensburg, Billy Boonzaier, Michèle Boonzaier
Format: Article
Language:English
Published: AOSIS 2013-09-01
Series:South African Journal of Human Resource Management
Subjects:
Call Centres
Work Engagement
Sense of Coherence
Leadership Effectiveness
Team Effectiveness
Job Demands-Resources (JD-R) Model
Online Access:http://www.sajhrm.co.za/index.php/sajhrm/article/viewFile/484/684

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http://www.sajhrm.co.za/index.php/sajhrm/article/viewFile/484/684

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