The Importance of Emotion Management Emerging for the Prevention of Resistance in the Change Process: A Perspective for Service Businesses

The aim of this study is to draw the attention to the importance of emotions preventing employees’ resistance to change during the change process. The most important obstacle in today’s enterprises is the resistance of the employees to changing applications. To prevent this resistance methods such a...

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Bibliographic Details
Main Authors: Meryem Akoğlan Kozak, Volkan Genç
Format: Article
Language:Turkish
Published: Usak University 2014-07-01
Series:Optimum Ekonomi ve Yönetim Bilimleri Dergisi
Subjects:
Online Access:http://dergipark.gov.tr/download/article-file/202162