A Methodology for Evaluating User Perceptions of the Delivery of ICT Services: a comparative study of six UK local authorities
Evaluating and managing the effective delivery of ICT services is an issue that has been brought into sharper relief recently. This has been particularly prevalent in the UK public sector where the growing emphasis on formalised client-contractor relationships, outsourcing and benchmarking (both bet...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Australasian Association for Information Systems
2000-11-01
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| Series: | Australasian Journal of Information Systems |
| Subjects: | |
| Online Access: | http://journal.acs.org.au/index.php/ajis/article/view/259 |