Value Stream Mapping and Six Sigma Methods to Improve Service Quality at Automotive Services in indonesia
Automotive service industry currently holds an important role in helping to increase customer satisfaction. Various strategies are carried out to win the competition for increasing customer satisfaction. Quality service combined with the right instruments can be used to increase customer satisfacti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Regional Association for Security and crisis management, Belgrade, Serbia
2021-06-01
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| Series: | Operational Research in Engineering Sciences: Theory and Applications |
| Subjects: | |
| Online Access: | https://oresta.rabek.org/index.php/oresta/article/view/87 |