Analysis of public transport users’ satisfaction using quality function deployment: Belgrade case study

Analysis of public transport users’ satisfaction using quality function deployment: Belgrade case study

This paper presents a case study using Quality Function Deployment (QFD) method to identify urban public transport users’ needs and requests and to improve service quality in urban public passenger transport in Belgrade. In order to determine users’ satisfaction, a direct interview – survey a sample...

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Bibliographic Details
Main Authors: Stanko Bajčetić, Slaven Tica, Predrag Živanović, Branko Milovanović, Andrea Đorojević
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2018-07-01
Series:Transport
Subjects:
urban public passenger transport
users’ satisfaction
transport service
quality function deployment
house of quality
Online Access:https://journals.vgtu.lt/index.php/Transport/article/view/1570

Internet

https://journals.vgtu.lt/index.php/Transport/article/view/1570

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