AN INNOVATIVE APPROACH OF INTEGRATING SERVICE QUALITY, EMPLOYEE LOYALTY AND PROFITABILITY WITH SERVICE PROFIT CHAIN IN TELECOM SERVICE INDUSTRY: AN EMPIRICAL VALIDATION
A research project was commissioned to study the influence and importance of service quality, employee loyalty, and profitability with service profit chain (SPC) model in telecom service industry in Oman. A questionnaire-based survey was conducted to investigate the consequences of a company's...
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| Format: | Article |
| Language: | English |
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University of Kragujevac
2021-03-01
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| Series: | Proceedings on Engineering Sciences |
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| Online Access: | https://pesjournal.net/journal/v3-n1/1.pdf |