PROCEDURE TO IMPROVE THE DELIVERY SERVICE IN DHL EXPRESS COMPANY BELONGING TO POST CIENFUEGOS

PROCEDURE TO IMPROVE THE DELIVERY SERVICE IN DHL EXPRESS COMPANY BELONGING TO POST CIENFUEGOS

The present article shows the main results of a research aimed to improve the DHL Express delivery service. A procedure, which includes the identification of issues that affect client satisfaction, selection of root causes of the problems detected and continuous improvement in the delivery service w...

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Bibliographic Details
Main Authors: Delgado Alvares, Noemí, Martínez Curbelo, Gretel, Covas Varela, Daylí
Format: Article
Language:English
Published: Universidad Nacional de Misiones 2015-01-01
Series:Visión de Futuro
Online Access:http://revistacientifica.fce.unam.edu.ar/index.php?option=com_content&view=article&id=387:procedure-to-improve-the-delivery-service-in-dhl-express&catid=160:2014-12-15-19-54-51&Itemid=84

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