PROCEDURE TO IMPROVE THE DELIVERY SERVICE IN DHL EXPRESS COMPANY BELONGING TO POST CIENFUEGOS
The present article shows the main results of a research aimed to improve the DHL Express delivery service. A procedure, which includes the identification of issues that affect client satisfaction, selection of root causes of the problems detected and continuous improvement in the delivery service w...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad Nacional de Misiones
2015-01-01
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| Series: | Visión de Futuro |
| Online Access: | http://revistacientifica.fce.unam.edu.ar/index.php?option=com_content&view=article&id=387:procedure-to-improve-the-delivery-service-in-dhl-express&catid=160:2014-12-15-19-54-51&Itemid=84 |