Using patient experience data to develop a patient experience toolkit to improve hospital care: a mixed-methods study

Using patient experience data to develop a patient experience toolkit to improve hospital care: a mixed-methods study

Background: Patients are increasingly being asked to provide feedback about their experience of health-care services. Within the NHS, a significant level of resource is now allocated to the collection of this feedback. However, it is not well understood whether or not, or how, health-care staff are...

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Bibliographic Details
Main Authors: Laura Sheard, Claire Marsh, Thomas Mills, Rosemary Peacock, Joseph Langley, Rebecca Partridge, Ian Gwilt, Rebecca Lawton
Format: Article
Language:English
Published: NIHR Journals Library 2019-10-01
Series:Health Services and Delivery Research
Subjects:
PATIENT EXPERIENCE
PATIENT FEEDBACK
QUALITY IMPROVEMENT
CO-DESIGN
FACILITATION
TOOLKIT
QUALITATIVE RESEARCH
ACTION RESEARCH
PROCESS EVALUATION
Online Access:https://doi.org/10.3310/hsdr07360

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