VILLAGE OWNED ENTERPRISES (BUMDES) PERFORMANCE: A CUSTOMER SATISFACTION APPROACH TO THE TOURISM MANAGEMENT
Customer satisfaction is the comparison between the performance expected by the customer and the actual performance in the field. When the actual performance is higher than the customer's expectations, the customer feels satisfied and vice versa. Measuring customer satisfaction is useful for ca...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Russian Journal of Agricultural and Socio-Economic Sciences
2020-11-01
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| Series: | Russian Journal of Agricultural and Socio-Economic Sciences |
| Subjects: |