| Summary: | Knowledge and its acquisition, creation and development have awakened the attention of researchers and organizations once there is a knowledge dependence of the individuals that act in the organization. On the other side, organizations are increasingly dependent on the knowledge of the individuals within the organization. In this context this article aims to examine how ‘knowing’ and ‘sensemaking’ can be found back in teacher’s work when writing course curricula and create lesson plans, as part of the learning content and activities at higher education institutions - HEI - and in distance learning courses. The study was conducted with newly hired teachers working in the Centre of Distance Education – CEAD – of a HEI that is part of a nationwide Brazilian educational network. In the development of the case study involved participant observation to elaborate field diaries. Were analyzed institutional documents, and after then was conducted open questionnaires with the teachers involved. The results served as an indication as to what degree the knowing and sensemaking are present in the environment that transforms knowledge into action. The renewal occurs when actions are permeated by senses where knowledge has meanings and is intensively used contributing a profound value added element.
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