Food Values, Satisfaction, and Loyalty: Some Evidence in Grocery Retailing Acquired during the COVID-19 Pandemic

Food Values, Satisfaction, and Loyalty: Some Evidence in Grocery Retailing Acquired during the COVID-19 Pandemic

Recent evidence illuminates the importance of relatively new concepts in grocery retailing, such as the concept of food values. The present work aims at analyzing the influence of: (i) food values on key non-financial results, particularly satisfaction and loyalty; and (ii) satisfaction on loyalty....

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Bibliographic Details
Main Authors: Ana Isabel Muro-Rodríguez, Israel Roberto Pérez-Jiménez, Andrea Esteban-Dorado, María Pilar Martínez-Ruiz
Format: Article
Language:English
Published: MDPI AG 2021-04-01
Series:Sustainability
Subjects:
grocery retailing
grocery store
food
consumer satisfaction
consumer loyalty
Online Access:https://www.mdpi.com/2071-1050/13/7/3908

Internet

https://www.mdpi.com/2071-1050/13/7/3908

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