Two Phase Analysis of Ski Schools Customer Satisfaction: Multivariate Ranking and Cub Models
Monitoring tourists' opinions is an important issue also for companies providing sport services. The aim of this paper was to apply CUB models and nonparametric permutation methods to a large customer satisfaction survey performed in 2011 in the ski schools of Alto Adige (Italy). The two-phase...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Bologna
2014-06-01
|
| Series: | Statistica |
| Subjects: | |
| Online Access: | http://rivista-statistica.unibo.it/article/view/4994 |