Calidad de los servicios universitarios: Una percepción desde sus actores en una escuela de negocios (Quality of services university: A perception from their actors in a business school)
Abstract: This study aimed to evaluate the quality of university services in business school at a public university of Mexico from the perspective of its actors (students and teachers). To get to their results, a SERVQUAL scale was used with some adjustments, which is an instrument of multiple item...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad Autónoma de Nuevo León
2015-01-01
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| Series: | Innovaciones de Negocios |
| Subjects: | |
| Online Access: | http://www.web.facpya.uanl.mx/rev_in/Revistas/13_25/13.25%20A4.pdf |