Analysis of Service Quality on Building Loyalty by Using Structural Equation Modelling Method (Case Study in Majapahit Railways)
Train system is one of the transportation modes with some special characteristics that make it becomes an effective and efficient transportation system to increase the service quality. Although the AC economy class of Majapahit Railway has been officially opened by the government, it has not been ab...
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| Format: | Article |
| Language: | English |
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Universitas Gadjah Mada
2015-05-01
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| Series: | Journal of the Civil Engineering Forum |
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| Online Access: | https://jurnal.ugm.ac.id/jcef/article/view/23987 |