ISO 9000 IMPLEMENTATION AND PERCEIVED ORGANISATIONAL OUTCOME: THE CASE OF A SERVICE ORGANISATION
The study examines the relationship between the perceptions of the employees about ISO 9000 implementation and perceived organisational outcomes. A conceptual framework linking the level of employee influence and involvement, their perception of ISO 9000 and the perceived impact on their work and th...
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| Format: | Article |
| Language: | English |
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Universiti Sains Malaysia
2003-01-01
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| Series: | Asian Academy of Management Journal |
| Online Access: | http://www.usm.my/aamj/8.2.2003/AAMJ%208-2-5.pdf |