Service Design: An Introduction to a Holistic Assessment Methodology of Library Services
This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Michigan Publishing
2015-01-01
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| Series: | Weave: Journal of Library User Experience |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.3998/weave.12535642.0001.201 |