A Decision Tree Approach for Achieving High Customer Satisfaction at Urban Interchanges

A Decision Tree Approach for Achieving High Customer Satisfaction at Urban Interchanges

This paper introduces a decision tree approach, which can be used for the assessment of the design, operation and services provided at urban transport interchanges. Realizing a customer satisfaction survey, feedback was received from 239 users of the Riga International Coach Terminal on crucial attr...

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Bibliographic Details
Main Authors: Tsami Maria, Adamos Giannis, Nathanail Eftihia, Budiloviča Evelina Budilovich, Jackiva Irina Yatskiv, Magginas Vissarion
Format: Article
Language:English
Published: Sciendo 2018-09-01
Series:Transport and Telecommunication
Subjects:
city hubs
operation
design
evaluation
decision making
sustainability
public transport
intermodality
Online Access:https://doi.org/10.2478/ttj-2018-0016

Internet

https://doi.org/10.2478/ttj-2018-0016

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