Customer satisfaction factors for light rail: what can we learn from a successful case?
The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Silesian University of Technology
2014-10-01
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| Series: | Transport Problems |
| Subjects: | |
| Online Access: | http://transportproblems.polsl.pl/pl/Archiwum/2014/zeszytS/2014t9zS_04.pdf |